Support
Help when you need it.
VDot support covers the licensed app: installation, activation, rendering, and PDF export. Best effort, answered by a human.
What is covered
- Installing VDot and meeting the system requirements.
- License activation and moving a license between your devices.
- Rendering problems: a document that does not display as expected.
- Export problems: a PDF that comes out wrong.
- Billing questions and refund requests.
What is not covered
- Writing or formatting your documents for you.
- Other software on your computer, including your browser or printer drivers.
- Recovery of deleted files. VDot works on your files in place: keep your own backups.
How to reach us
Support opens with the customer release at a dedicated address published here. Until then, product and pilot inquiries go through the Macks Studios intake: mention VDot in your message.
What to include
To help us help you, include the VDot version, your operating system, the action you attempted, and the exact visible error text. Do not send private document content, credentials, or payment data.
- Do not attach private Markdown, registry, or project files.
- Do not send credentials, signing material, or payment data.
Response expectations
We answer as soon as reasonably practicable, in the order requests arrive. There is no guaranteed response time, and we cannot promise every issue has a fix, but every message gets a human reply. We may refund a purchase instead of extending a support thread that is going nowhere, per the refund policy.